Our Commitment to You
At BuySelect, we believe the journey of our carefully curated tableware from our hands to your home should be as exceptional as the products themselves. Each piece is meticulously inspected and packaged with the utmost care, ensuring it arrives ready to elevate your dining experience. This policy details our shipping process and what you can expect.
1. Order Processing
1.1 Production Timeline
As we specialize in handpicked and artisan tableware, please allow 2-4 business days (Monday to Friday, excluding Chinese public holidays) for us to carefully prepare your order after payment confirmation. This ensures every ceramic, glass, and cutlery set meets our high standards before shipment.
1.2 Order Verification
To protect your transaction, some orders may undergo a standard security check, which could extend processing by up to 1 business day. We will contact you promptly if any issues arise.
1.3 Order Modifications & Cancellations
Need to change or cancel your order? Please contact us immediately at 1352661306@qq.com.
2. Shipping Destinations
We currently deliver to the following regions:
- All 50 United States
- European Union member countries
- United Kingdom
- Canada
- Australia
- Japan
- South Korea
3. Shipping Methods & Timeframes
United States (Mainland)
| Service Level | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | $14.99 | 10-14 business days |
| Express Shipping | $29.99 | 5-8 business days |
| Free Standard Shipping | Complimentary | On orders over $150 |
European Territories
| Service Level | Cost | Estimated Delivery |
|---|---|---|
| Standard International | $32.99 | 14-18 business days |
| Express International | $54.99 | 7-10 business days |
| Free Standard Shipping | Complimentary | On orders over $300 |
Other International Regions
| Destination | Service Level | Cost | Estimated Delivery |
|---|---|---|---|
| Canada | Standard | $24.99 | 15-20 business days |
| Australia | Standard | $28.99 | 16-22 business days |
| Japan | Standard | $26.99 | 12-16 business days |
4. Important Notes
- Delivery timeframes begin from the date of dispatch, not order date
- International customers are responsible for all import duties, taxes, and customs clearance fees
- Business days exclude weekends and public holidays
- Some remote locations may experience longer delivery times
5. Shipment Tracking & Delivery
5.1 Tracking Information
Once your order ships, you’ll receive an automated email with tracking details and a link to monitor your package’s journey in real-time.
5.2 Address Accuracy
Please double-check your shipping address during checkout. We cannot be held responsible for packages delivered to the address provided that subsequently go missing. For international shipments, ensure the recipient is available to coordinate with customs if required.
5.3 Failed Deliveries
Packages returned due to incorrect addresses, recipient unavailability, or unpaid customs fees will require additional reshipping fees. Original shipping costs are non-refundable in these cases.
6. Issue Resolution
6.1 Missing Packages
If your tracking shows no movement for more than 10 business days, please contact us at 1352661306@qq.com. We will immediately launch an investigation with the shipping carrier.
6.2 Damage During Transit
Despite our protective packaging, if your items arrive damaged, please notify us within 48 hours of delivery. Send clear photographs of the damaged products and packaging to claims@buyselect.com for prompt resolution.
7. Contact Information
For shipping-related inquiries, please contact our customer care team:
BuySelect Customer Service
Email: 1352661306@qq.com
Phone: +86-18950642230
Company: Fuzhou Wangzhi Technology Co., Ltd.
Address: Room 2309, Building 1, No. 116 Junlin Minjiang, Jiangbin Middle Avenue, Taijiang District, Fuzhou City, Fujian Province, China
We appreciate your trust in BuySelect and look forward to serving your tableware needs.